{"id":48679,"date":"2021-03-03T08:34:00","date_gmt":"2021-03-03T08:34:00","guid":{"rendered":"https:\/\/www.jbphobbyhorsing.com\/infos-boutique\/echanges-et-retours\/"},"modified":"2025-09-12T12:43:06","modified_gmt":"2025-09-12T12:43:06","slug":"echanges-et-retours","status":"publish","type":"page","link":"https:\/\/www.jbphobbyhorsing.com\/fr\/infos-boutique\/echanges-et-retours\/","title":{"rendered":"\u00c9changes et retours"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"48679\" class=\"elementor elementor-48679 elementor-37308\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-036de91 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"036de91\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-28a6a38\" data-id=\"28a6a38\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a859450 elementor-widget elementor-widget-heading\" data-id=\"a859450\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Achats en ligne<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f86255 elementor-widget elementor-widget-spacer\" data-id=\"9f86255\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a575810 elementor-widget elementor-widget-text-editor\" data-id=\"a575810\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"244\" data-end=\"527\">Si tu commandes un produit standard (non personnalis\u00e9) chez JBP Hobbyhorsing, tu as le droit de l\u2019\u00e9changer ou de le retourner dans les <strong data-start=\"390\" data-end=\"410\">14 jours calendaires<\/strong> suivant la r\u00e9ception de ta commande. L\u2019article doit \u00eatre inutilis\u00e9, dans son \u00e9tat d\u2019origine et soigneusement emball\u00e9 pour le retour. <\/p><p data-start=\"529\" data-end=\"552\"> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b08f668 elementor-widget elementor-widget-heading\" data-id=\"b08f668\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Conditions de retour<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90894ce elementor-widget elementor-widget-spacer\" data-id=\"90894ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c15787c elementor-widget elementor-widget-text-editor\" data-id=\"c15787c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"553\" data-end=\"633\"><p data-start=\"555\" data-end=\"633\">Les retours doivent \u00eatre demand\u00e9s par e-mail dans les 14 jours suivant la r\u00e9ception du produit.<\/p><\/li><li data-start=\"634\" data-end=\"704\"><p data-start=\"636\" data-end=\"704\">Apr\u00e8s approbation, tu as encore 14 jours pour renvoyer le produit.<\/p><\/li><li data-start=\"705\" data-end=\"770\"><p data-start=\"707\" data-end=\"770\">Les frais de retour sont \u00e0 la charge du client.<\/p><\/li><li data-start=\"771\" data-end=\"904\"><p data-start=\"773\" data-end=\"904\">Le montant initial de l\u2019achat (y compris les frais de port standard) sera rembours\u00e9 dans les 14 jours suivant la r\u00e9ception du produit retourn\u00e9.<\/p><\/li><li data-start=\"905\" data-end=\"1001\"><p data-start=\"907\" data-end=\"1001\">Nous ne pouvons pas accepter les retours de produits qui montrent des signes d\u2019utilisation ou de dommages caus\u00e9s apr\u00e8s la livraison.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f0db93 elementor-widget elementor-widget-spacer\" data-id=\"1f0db93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c0ef55 elementor-widget elementor-widget-heading\" data-id=\"4c0ef55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Remboursements<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3f56ba elementor-widget elementor-widget-spacer\" data-id=\"d3f56ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7347ac elementor-widget elementor-widget-text-editor\" data-id=\"c7347ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1003\" data-end=\"1252\"> Une fois ton retour re\u00e7u et inspect\u00e9, nous te confirmerons ton remboursement par e-mail. Les remboursements sont effectu\u00e9s selon le m\u00eame mode de paiement que celui utilis\u00e9 pour l\u2019achat initial. Pr\u00e9vois quelques jours ouvrables pour que le remboursement apparaisse sur ton compte.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3d1972 elementor-widget elementor-widget-spacer\" data-id=\"b3d1972\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d28394 elementor-widget elementor-widget-heading\" data-id=\"9d28394\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Exclusions<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c996346 elementor-widget elementor-widget-spacer\" data-id=\"c996346\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f635257 elementor-widget elementor-widget-text-editor\" data-id=\"f635257\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul data-start=\"1271\" data-end=\"1394\"><li data-start=\"1271\" data-end=\"1335\"><p data-start=\"1273\" data-end=\"1335\">Les commandes personnalis\u00e9es (commandes sp\u00e9ciales) ne peuvent \u00eatre ni \u00e9chang\u00e9es ni retourn\u00e9es.<\/p><\/li><li data-start=\"1336\" data-end=\"1394\"><p data-start=\"1338\" data-end=\"1394\">Les billets d\u2019\u00e9v\u00e9nement (par exemple, JBP Concours) ne sont pas remboursables.<\/p><\/li><\/ul><p data-start=\"1254\" data-end=\"1270\"> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce2fbd6 elementor-widget elementor-widget-template\" data-id=\"ce2fbd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"48917\" class=\"elementor elementor-48917 elementor-36896 elementor-36896\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-63965c5f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"63965c5f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3cb9c4a0\" data-id=\"3cb9c4a0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e2d0305 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1e2d0305\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bdc948 elementor-widget elementor-widget-heading\" data-id=\"5bdc948\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Achats hors ligne (par exemple, lors d\u2019\u00e9v\u00e9nements)\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c7e638 elementor-widget elementor-widget-spacer\" data-id=\"5c7e638\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a217fb elementor-widget elementor-widget-text-editor\" data-id=\"6a217fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1401\" data-end=\"1713\">Les produits achet\u00e9s en personne lors d\u2019un \u00e9v\u00e9nement peuvent \u00eatre \u00e9chang\u00e9s ou retourn\u00e9s dans les <strong data-start=\"1517\" data-end=\"1528\">14 jours<\/strong> s\u2019ils ne sont pas utilis\u00e9s et dans leur \u00e9tat d\u2019origine. Merci de nous contacter d\u2019abord par e-mail avant de retourner l\u2019article. Les remboursements et les \u00e9changes suivent les m\u00eames conditions que les achats en ligne.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98dace7 elementor-widget elementor-widget-spacer\" data-id=\"98dace7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Achats en ligne Si tu commandes un produit standard (non personnalis\u00e9) chez JBP Hobbyhorsing, tu as le droit de l\u2019\u00e9changer ou de le retourner dans les 14 jours calendaires suivant la r\u00e9ception de ta commande. L\u2019article doit \u00eatre inutilis\u00e9, dans son \u00e9tat d\u2019origine et soigneusement emball\u00e9 pour le retour. Conditions de retour Les retours doivent&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":48606,"menu_order":980,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-48679","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.jbphobbyhorsing.com\/fr\/wp-json\/wp\/v2\/pages\/48679","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jbphobbyhorsing.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.jbphobbyhorsing.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.jbphobbyhorsing.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jbphobbyhorsing.com\/fr\/wp-json\/wp\/v2\/comments?post=48679"}],"version-history":[{"count":1,"href":"https:\/\/www.jbphobbyhorsing.com\/fr\/wp-json\/wp\/v2\/pages\/48679\/revisions"}],"predecessor-version":[{"id":48680,"href":"https:\/\/www.jbphobbyhorsing.com\/fr\/wp-json\/wp\/v2\/pages\/48679\/revisions\/48680"}],"up":[{"embeddable":true,"href":"https:\/\/www.jbphobbyhorsing.com\/fr\/wp-json\/wp\/v2\/pages\/48606"}],"wp:attachment":[{"href":"https:\/\/www.jbphobbyhorsing.com\/fr\/wp-json\/wp\/v2\/media?parent=48679"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}